Wow first time that I can suggest something that I know of .....
You need to set the crease in the edges properties , 0 or 1 makes the difference or the numbers in between for the midway results ... If not wrong 1 should result in no smoothing at all , while 0 total smooth ....
Oh, OK, if you have the original "Box" modifier in the stack you don't get those options. If you collapse it totally into an Editable Poly, they appear. Thanks!
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, polycounter, 1,210 Posts, Join Date Aug 2010,
Your retaining edges weren't set up tight enough to fix the part where it connects to the top.
I might be on my own here, but I generally don't like to use the crease options for smoothing, as even the smallest amount tends to create a hard pinch that makes an edge look hard. I find it easier to just play with retaining edges to get the nice crisp edges without the pinch.
Although, in your image I don't really see that pinch I'm referring to...so maybe you are ok.